Privacy Policy

Kuniqo operates Promanca, a commercial property management platform for owners, managers, tenants and vendors in the United States. This Privacy Policy explains how we collect, use, disclose and protect information when you use our Services: • the marketing website (promanca.com); • the web application (app.promanca.com); and • the Promanca mobile companion app for Android and iOS. Our Services are intended for business use in the United States and are hosted and processed in the United States.

This Policy applies to everyone who uses the Services, including: • Owners and administrators who manage portfolios in Promanca; • Staff and managers invited to an organization; • Tenants who use the tenant portal and mobile app; • Vendors invited to collaborate on maintenance work; • Visitors to our website. Each organization controls the business data it enters. When we process that data to provide the Services, we act as a service provider to that organization.

We collect the following categories of information: • Account and identity data — your name, email address, phone number, role and organization, and an encrypted (hashed) password, plus authentication and session information. • Business and property data you enter — properties, buildings and suites; leases and payment schedules; tenants, vendors, payments, statements, expenses, maintenance tickets and related notes. • Files and media — documents you upload (such as leases or invoices) and photos you capture or attach as evidence for maintenance tickets and jobs. • Device and technical data — device model and operating system, app version, IP address, log data, and diagnostic or crash information used to keep the Services secure and reliable. • Push notification tokens — an identifier that lets us deliver notifications to your device. • Communications — messages you send to our support team. We do not collect precise geolocation through the Promanca mobile app, and we do not use your information for advertising.

The Promanca mobile app requests only the permissions a feature needs, and only when you use that feature: • Camera — to take photos you attach as evidence to maintenance tickets or jobs. • Photos / media library — to attach existing images or documents. • Biometrics (Face ID / Touch ID / fingerprint) — to sign in securely. Biometric verification is performed entirely by your device's operating system; Promanca never receives, sees or stores your biometric data. • Notifications — to alert you about payments, due dates and ticket updates. You can grant or revoke each permission in your device settings. Denying a permission only disables the feature that depends on it.

We use information to: • Provide, operate and maintain the Services and your account; • Authenticate you and keep your account secure; • Calculate leases, payment schedules and statements, and record payments; • Run maintenance workflows and coordinate vendors; • Send transactional messages and reminders by email, in-app and push notification (for example, rent reminders and ticket updates); • Provide customer support and respond to your requests; • Monitor, protect and improve the Services, including troubleshooting, analytics and security; • Comply with legal, tax and regulatory obligations. We do not sell your personal information, and we do not use it for cross-context behavioral advertising.

Promanca includes optional AI-assisted features (such as a conversational assistant and document data extraction) that help you work faster. When you use these features, the relevant content is processed by trusted AI service providers under contracts that prohibit using your data to train their public models. We use AI to assist you — not to make legally significant decisions about tenants without human review.

We share information only as needed to run the Services: • Within your organization — according to role-based access controls, so each person sees only what their role allows. • Service providers (subprocessors) — vetted vendors that host and operate the Services under confidentiality and security obligations, including cloud hosting (Microsoft Azure, United States), email delivery (Microsoft 365 / Microsoft Graph), push notification delivery, AI processing and speech/voice features. • Legal and safety — when required by law, valid legal process, or to protect the rights, property or safety of our users or the public. • Business transfers — in connection with a merger, acquisition or financing, subject to this Policy. We do not sell personal information to third parties.

We protect information with administrative, technical and physical safeguards, including encryption in transit and at rest, role-based access controls, least-privilege access, and secure credential storage — passwords are hashed, and mobile session tokens are kept in your device's secure storage (Keychain on iOS, Keystore on Android). The Services are hosted on Microsoft Azure in the United States. No method of transmission or storage is completely secure, but we work continuously to protect your data.

We retain information for as long as your account or organization is active and as needed to provide the Services. We also keep certain records (such as financial and lease records) for longer where required for legal, tax or accounting purposes. When information is no longer needed, we delete or de-identify it.

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. To exercise these rights, email us at privacy@promanca.com. We will verify your identity before acting and respond within the timeframe required by applicable law. If your information was provided to us by an organization (for example, your employer or landlord), we may direct your request to that organization. We will not discriminate against you for exercising your rights.

You can request deletion of your account and associated personal data at any time by emailing privacy@promanca.com from the address on your account, or by asking your organization's administrator. Upon a verified request we will delete or de-identify your personal data, except information we must keep for legal, tax, security or legitimate business reasons (for example, financial transaction records). Business data belonging to an organization is handled according to that organization's instructions.

Promanca is a business product that is not directed to children. We do not knowingly collect personal information from anyone under 18, and the Services are not intended for children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

We operate and host the Services in the United States. If you access the Services from outside the United States, you understand that your information will be processed in the United States.

We may update this Policy as our Services, technology or legal obligations change. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice by email or within the Services.

If you have questions about this Policy or how we handle your information, contact us: • Email: privacy@promanca.com • Operator: Kuniqo • Location: Tampa, Florida, United States